At Arc Art Gallery, every piece is carefully crafted and curated to ensure exceptional quality. We are committed to delivering a seamless experience, and this policy outlines how we handle returns, replacements, and refunds.

1. Order Accuracy & Quality Assurance
If you receive:
• An incorrect item
• A defective product
• An item damaged during transit
We will:
• Arrange a replacement at no additional cost, or
• Provide a full refund, and coordinate collection of the item from your location

2. Made-to-Order Products
Most of our artworks are custom-produced on demand.
For this reason:
• Returns or exchanges are not accepted for incorrect size, selection, or preference changes
• We encourage customers to review product details carefully before placing an order

3. Order Cancellation
Orders can be canceled shortly after placement before production begins.
• If the order has already entered production or dispatch stage, a partial refund may apply
• Approved cancellations may be subject to a processing deduction
To cancel, please contact us immediately with your order details.

4. Return Requests
If you believe your item qualifies for a return:
• Notify us within 3 days of delivery
• Provide your order number and reason for return
Our team will review your request and guide you through the next steps.

5. Non-Returnable Items
The following items are not eligible for return:
• Custom-made or personalized artworks
• Discounted or promotional items
• Products not in original condition

6. Refund Process
Once the returned item is received and inspected:
• You will be notified regarding approval status
• If approved, the refund will be processed to your original payment method
Processing timelines:
• Card payments: Typically 30 working days depending on your bank
• Other payment methods: As per internal processing timelines

7. Partial Refunds
In certain cases, partial refunds may be issued, including:
• Items returned in a used or altered condition
• Missing components not caused by our error
• Requests made beyond the return window

8. Exchange Policy
We offer replacements only for:
• Damaged items
• Manufacturing defects
• Incorrect items delivered

9. Return Handling
Once your return is approved:
• Our team will arrange pickup or return assistance
• Please ensure the item is securely packed in its original packaging

10. Need Help?
For any concerns regarding your order, feel free to reach out to our support team with your order details.