At Arc Art Gallery, we take great care in preparing and delivering each artwork to ensure it arrives safely and in perfect condition.
- Processing Time
Most of our artworks are made to order and carefully prepared before dispatch.
- Standard processing time: 2 to 4 working days
- Custom or large orders may require additional time
Once your order is ready, it will be handed over for delivery.
- Delivery Time
Estimated delivery timelines are as follows:
- UAE: 2 to 4 working days
- GCC Countries: 4 to 7 working days
- International: 7 to 14 working days
Please note that delivery times are estimates and may vary due to external factors.
- Shipping Charges
Shipping costs may vary depending on:
- delivery location
- product size and weight
- order value
Any applicable shipping charges will be displayed at checkout before payment.
- Packaging & Protection
All artworks are securely packaged using high quality protective materials, including:
- corner guards
- bubble wrap
- reinforced outer packaging
Premium and fragile items receive additional protection to ensure safe transit.
- Order Tracking
Once your order is shipped, you will receive a confirmation with tracking details (where applicable), allowing you to monitor your delivery.
- Delivery Partners
We work with trusted courier and logistics partners to ensure timely and reliable delivery.
While we strive for smooth delivery, Arc Art Gallery is not responsible for delays caused by courier services, customs clearance, or unforeseen circumstances.
- Delivery Issues
If your order arrives:
- damaged
- incorrect
- or incomplete
please contact us within 48 hours of delivery with clear photos and your order details. We will review and resolve the issue promptly.
- Address Accuracy
Customers are responsible for providing accurate delivery information.
Arc Art Gallery is not liable for delays or failed deliveries due to incorrect or incomplete address details.
- International Orders
For international shipments:
- customs duties, taxes, or import fees may apply
- these charges are the responsibility of the customer
Delivery timelines may vary depending on customs processing in the destination country.
- Contact Us
For any shipping related queries or support, please contact: info@arcartgallery.com