At Arc Art Gallery, we take pride in delivering artwork and décor pieces that reflect quality, craftsmanship, and lasting value. Your satisfaction is important to us, and we stand behind every piece we offer.
- Quality Guarantee
Each product is carefully inspected before dispatch to ensure it meets our quality standards.
We guarantee that:
- all items are produced using quality materials
- craftsmanship is maintained at a high standard
- products are delivered in excellent condition
- Damage During Delivery
In the rare event that your item arrives damaged, we will take full responsibility.
- please notify us within 48 hours of delivery
- share clear images of the damaged item and packaging
Once verified, we will offer a replacement or appropriate resolution at no additional cost.
- Manufacturing Defects
If your product has a manufacturing defect, we will:
- replace the item
- or provide a suitable solution based on the case
Requests must be raised within 7 days of delivery.
- Product Longevity
Our artworks and frames are designed for durability under normal indoor conditions.
This guarantee does not cover:
- damage caused by improper handling
- exposure to moisture, heat, or direct sunlight
- normal wear and tear over time
- Custom & Made to Order Items
As many of our products are made specifically for each order:
- custom or personalized items are not covered for return due to change of preference
- however, quality related issues will always be addressed
- Customer Satisfaction Commitment
We are committed to ensuring a smooth and satisfying experience.
If you are not fully satisfied due to a valid concern, our team will work with you to find a fair and practical solution.
- How to Request Support
To raise a warranty or quality concern, please contact us with:
- your order number
- a description of the issue
- supporting images if applicable
Email: info@arcartgallery.com
- Our Promise
At Arc Art Gallery, we don’t just sell art, we deliver pieces that are meant to inspire, last, and elevate your space.